Effective Date: 1 July 2025
Last Updated: 31 July 2025

Welcome to Organic Eyes (https://organiceyes.in). By accessing or using our website or purchasing our products, you agree to be bound by the following terms and conditions.

Please read this page carefully. If you do not agree with these Terms, you should not use our services or place an order.

1. Company Details

Business Name: Organic Eyes
Email: organiceyes01@gmail.com
Phone: (+91) 9873068700
Website: https://organiceyes.in
Country of Operation: India

2. Products & Orders

We sell handcrafted wellness and skincare products such as soaps, shampoos, and oils. All items are made in small batches using natural ingredients.

  • All orders are final. Please review your cart before checkout.
  • We reserve the right to refuse or cancel any order at our sole discretion. In such cases, any payment made will be refunded.

3. Pricing & Payment

  • All prices listed are in INR (₹).
  • Payments are securely processed via Razorpay and other integrated payment gateways.
  • We do not store your payment card details. All transactions follow standard PCI-DSS compliance via Razorpay.

4. Shipping & Delivery

  • Orders are dispatched within 2–5 business days.
  • Delivery timelines vary by location (typically 3–7 business days).
  • You will receive a tracking ID once your order is shipped.
  • Delays due to courier partners, holidays, or unforeseen circumstances are beyond our control.

5. Returns, Refunds & Cancellations

As per our strict hygiene and wellness standards:

  • ❌ No Returns or Exchanges: All product sales are final.
  • ❌ No Refunds or Cancellations: Orders cannot be modified, canceled, or refunded once placed.
  • ⚠️ Damaged or Wrong Items:
    If you receive a damaged or incorrect product, email us within 24 hours of delivery at organiceyes01@gmail.com with:
    • Your order ID
    • Clear photos of the product and packaging

Our team will review and resolve eligible issues within 5–7 business days.

6. User Conduct

By using our website, you agree:

  • Not to misuse the website or post spam/abusive content.
  • Not to upload malicious code or perform any action that harms the site’s security or integrity.

7. Intellectual Property

All content on this site (logos, images, text, product names) is the property of Organic Eyes. You may not reproduce or use any material without written permission.

8. Privacy Policy

Please review our full Privacy Policy for details on how we collect, use, and protect your data.

9. Third-Party Services

We use third-party tools like:

  • Razorpay (payment processing)
  • Google Analytics (website performance)
  • Facebook Pixel (ads tracking)

These services may collect limited data to function properly. By using our website, you consent to their use as outlined in our Privacy Policy.

10. Children’s Use

This website is not intended for users under 13 years old. We do not knowingly collect data from minors.

11. Limitation of Liability

Organic Eyes is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or website. All items should be used as directed and tested on a small patch of skin before full use.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of courts located in New Delhi, India.

13. Contact Us

For any questions, complaints, or legal concerns:
📧 Email: organiceyes01@gmail.com
📞 Phone: (+91) 9873068700

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.